Matchday Support Steward

Location: The Valley, South East London

Reporting to: Match Day Recruiter

Job Type: Part-time/Casual

Remuneration: £minimum wage (5-7 hours per matchday depending on role)

About Us:

Charlton Athletic Football Club is an English professional association football club based in Charlton, south-east London. The club was founded on June 9th, 1905 and has a very storied history from rising to the top-flight of English Football in the 1930s (First Division) and again in the 1980s, 1990s and 2000s, to winning the FA Cup in 1947 and to leaving their Valley home in the mid-1980s only to make an impassioned return in 1992. Historically, the women's team played under Charlton Athletic from 2000 to 2007 but were released to become an independently run team in 2007 following the men's team's relegation from the Premier League.

The women's team were originally formed as a non-professional team in 1991and were highly successful in the early 2000s winning The FA Cup, the League Cup, and the Charity Shield, as well as coming runners-up in the top division in multiple seasons. In February 2021, the club acquired the Charlton Athletic Women's team, turning the team full-time professional, and integrating them to become one club again.

Currently, our men's first team competes in League One, the third tier of English football, and our women's team competes in the Women’s Championship, the second highest division of women's football in England. At Charlton, we are ‘one club’ and can be truly described as a ‘family club’.

Role Description:

Supporting the various departments with matchday needs with the main one being stewarding on matchday. The role is to assist in delivering services to all guests at a level that maintains our high standards. You will act as the main point of contact for your role, for all of our guests and will be a representative of the club delivering excellent service and help to ensure that all of their needs are met on the day.

Key Responsibilities:

  • Welcoming to all guests
  • Having a thorough knowledge of the area you are working in
  • Proactively interact with guests which will lead to the building of professional relationships.
  • Work with and support the other tasks requested by your line manager/supervisor for the day.
  • Collecting any feedback from guests during the day and taking note of any issues that have arisen so that these can be addressed by the management team.

Abilities/Skills/Knowledge (E=Essential)

  • Excellent communication skills (E);
  • Outgoing and proactive, building relationships with our seasonal clients (E);
  • Cheerful, professional and well presented (E);
  • Must able to commit to all home games (E);
  • Competent and personable with good time management skills (E);
  • Ability to work calmly under pressure (E);
  • Ability to work well as a member of a team and as an individual (E);
  • High degree of personal drive and motivation (E)
  • Ability to understand and adapt to the culture of a professional football club (E);
  • Experience of working in customer service environment (E);
  • All applicants must be 18+, this is a legal requirement (E);

Additional Information:

  • This a causal role that include work on weekends and evenings;
  • Applicants must be eligible to live and work in the UK;
  • Charlton Athletic FC is committed to following relevant health & safety regulations and all members of staff are expected to be fully aware and adhere to, at all times, the Club’s H&S and fire safety procedures;
  • Charlton Athletic Football Club are fully committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment;
  • CAFC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
  • Any personal data that you provide to Charlton Athletic Football Club Ltd (data controller) will be processed in line with applicable data protection laws and will be used only for the purpose of recruitment.
  • We will keep your personal information for 6 months after which we will erase it. You can always choose to have your data erased earlier by emailing us at [email protected]

Safeguarding:

Charlton Athletic Football Club are committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful candidate may be required to undertake a Disclosure and Barring Service check (DBS). The possession of a criminal record will not necessarily prevent an applicant from obtaining a post, as all cases are mediated individually according to the nature of the role and the information provided.

Note:Please note that due to the high volume of applications we receive we regret that we are unable to respond to unsuccessful applicants. We reserve the right to close a vacancy earlier than the closing date, should there be a high volume of applications received.

To Apply: https://cafc.peoplehr.net/Pages/JobBoard/Opening.aspx?v=f7bf92eb-b143-43da-a38c-9d855c1ebc20